This Shipping & Payment Policy governs the purchase, payment, processing, shipping, and delivery of products ordered from Wishoz®, operated by Wishoz Enterprises, a Proprietorship firm registered in India. By placing an order on our website, you agree to the terms outlined below.
1. Payment Policy
1.1 Accepted Payment Methods
Wishoz® offers multiple secure payment options to provide flexibility and convenience to customers across India. Currently, we accept the following payment methods:
- UPI (including all major UPI apps)
- Debit Cards
- Credit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (COD)
All payment options are available for all orders, subject to standard technical and service availability.
1.2 Cash on Delivery (COD)
- COD is available Pan India.
- No additional COD charges are applied on orders.
- COD availability may be temporarily restricted for certain pin codes or during high-risk logistics situations at the discretion of our delivery partners.
1.3 Prepaid Orders & Discounts
- Wishoz® may offer special discounts or promotional benefits on prepaid orders from time to time.
- Such discounts are optional and subject to change without prior notice.
- Prepaid orders are encouraged for faster processing and smoother delivery experience.
1.4 Payment Security
- All online payments are processed through secure, encrypted, and PCI-compliant payment gateways.
- Wishoz® does not store card details, UPI credentials, or banking information on its servers.
- Any payment failure or unauthorized transaction should be reported immediately to your bank or payment service provider.
1.5 Failed or Incomplete Payments
- In case of a payment failure, the order will not be confirmed.
- Any amount debited erroneously will be refunded automatically by the payment gateway as per their timelines (usually 5–7 working days).
- Wishoz® is not responsible for delays caused by banks or payment gateway providers.
2. Shipping Policy
2.1 Shipping Coverage
- Wishoz® currently ships across India (Pan India).
- International shipping is not available at this time.
2.2 Shipping Charges
- Free Shipping is offered on all orders unless otherwise specified during special promotions.
- No hidden shipping or handling charges are applied.
2.3 Order Processing & Dispatch Timeline
- Orders are usually dispatched within 1–2 working days after successful order confirmation.
- Dispatch timelines may be delayed due to:
- High order volumes
- Custom or made-to-order products
- Stock availability
- Operational, logistical, or force majeure circumstances
Wishoz® makes best efforts to inform customers in case of significant delays.
2.4 Delivery Timeline
- Standard delivery time is 3–7 working days from the date of dispatch.
- Delivery timelines may vary based on:
- Delivery location
- Courier partner operations
- Weather conditions
- Regional or national disruptions
Delivery timelines are indicative and not guaranteed.
2.5 Courier & Logistics Partners
- Wishoz® works with reliable third-party courier and logistics partners to ensure safe delivery.
- Once shipped, tracking details are shared with the customer via email, SMS, or WhatsApp (where applicable).
2.6 Delivery Attempts
- Courier partners usually make multiple delivery attempts.
- If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept delivery:
- The order may be returned to origin.
- Re-shipping may be arranged after confirmation with the customer.
2.7 Address Accuracy
- Customers are responsible for providing complete and accurate shipping details at checkout.
- Wishoz® is not liable for delays or losses caused due to incorrect or incomplete addresses.
2.8 Partial Shipments
- In rare cases, an order may be shipped in multiple packages due to product availability or size constraints.
- Customers will be informed accordingly.
3. Taxes & Invoicing
- Prices displayed on the website are inclusive of applicable taxes, unless stated otherwise.
- A valid invoice is issued for every order as per Indian tax regulations.
- GST, if applicable, will be mentioned on the invoice.
4. Order Confirmation & Tracking
- Once payment is successful, customers receive an order confirmation.
- After dispatch, tracking information is shared for monitoring shipment status.
5. Customer Support
For any queries related to payments, shipping, or order status, customers may contact:
📧 Email: email@wishoz.com
📞 Phone/WhatsApp: +91 8989988666
📍 Business Location: Indore, Madhya Pradesh, India
Support is available during standard business hours.
6. Policy Updates
Wishoz® reserves the right to modify or update this Shipping & Payment Policy at any time. Changes will be effective immediately upon posting on the website.